“Founded on the premise that successful Product Mangers should always be on the cutting edge of the latest technologies and constantly seeking new approaches to a problem, we believe that this creates a climate where employees feel empowered and are motivated to help their team members succeed and the company grow. Our courses are designed around the core principle that the only way for a business to get ahead is to provide better service to its customers.”
“A Product School Review should be able to point out any inconsistencies in the program. If they can, it means that the product manager wasn’t committed to the change or didn’t understand the implications of the change. If they cannot, then it means the product manager just couldn’t make the commitment necessary to implement the change.”
“We do not believe in promoting any particular product – even if we think it is good or a great idea – simply because our Product School Reviews state so. We believe in providing a company with the opportunity to make a decision based on the facts presented in our Product School Reviews.
“As an example, there are several of us in our organization who believe that a single day of Product Support is not sufficient to adequately prepare a person for the job. For this reason, we encourage our Product Manager to use a more robust training method such as an in-person or phone workshop during each of their initial Product School Courses, or to use a combination of both methods.”
“All of our products are designed to benefit from the best technology, so you should expect to find detailed explanations of how our products work. and what makes them different from our competition.”
“You should also be able to find Product School reviews that compare one product against another. To make sure you get a complete picture of how your company stacks up against the competition, you’ll want to look at the Product School Reviews of the products which are being compared.”
The key to evaluating any training program is to be open to changes to the process. and to see if the program can be changed to work better for you, not for the reviewer.
In our experience, Product School Reviews that leaves room for reasonable changes to the process are much more likely to succeed at helping you succeed. However, you need to be certain that you are asking the right questions to make this happen.
One example would be: “What do you think is going to happen when we change the way we train our Sales Engineers? And what do you feel about the way we measure our sales and customer satisfaction numbers?”
Our most important goal when we do Product School Reviews is to answer these questions. And the best way to make this happen is to provide complete answers to them.
When it comes to Product School Reviews, you should also be prepared to ask specific questions that focus on the product itself. rather than the program.
For example: “What were the obstacles you ran into when implementing this change and how did you overcome these issues to ensure that you are making the right decisions today? How did you determine the value of a new product line or how long was it going to take to evaluate it before recommending it?”